Crawl, Walk, and Run: A model to help developers win inside your product
Devs don’t care about your product. See how you can snap them out of that funk with a cradle-to-grave view of their experience within your product.
Be empathetic to every stakeholder in your ecosystem
Why stop empathy mapping at the user or customer level? Why not extend it to every stakeholder in your company’s ecosystem? Let’s not use empathy mapping strictly for user experience design alone. Let’s think about empathy mapping as a collaborative tool for value creation for every stakeholder.